How you deploy matters more than what you deploy.
Talk to a Teams Plus engineer about your Teams Phone deployment. No demo. No deck. Just a conversation about your architecture.
Connect Microsoft Teams Phone to the PSTN via Direct Routing on a carrier-grade network with 99.999% up-time and a certified engineering team that's been deploying Teams Phone longer than most have been selling it.
Both methods connect Microsoft Teams to the PSTN. Direct Routing gives enterprises full carrier control: routing, number management, SIP architecture. Operator Connect trades that control for provisioning simplicity. We'll explain both, and tell you which we recommend.
Connect Teams Phone System to the PSTN via a certified session border controller on the T+ network. Full carrier control: number porting, routing configuration, call policies, and SIP trunk management, with real-time call monitoring running underneath every call leg.
Direct Routing is the right choice when your organization needs maximum control over call routing, carrier relationships, and number management. It requires more configuration, and delivers more flexibility.
Enterprises with complex call routing requirements, existing number inventories, or organizations bringing their own carrier contracts (BYOC).
Operator Connect provisions Teams Phone calling directly from the Microsoft Teams Admin Center, with no SBC and no SIP trunk management. A certified operator appears in the Teams Admin Center and assigns numbers and calling capability through Microsoft's provisioning API.
The simplicity comes with trade-offs: call routing control, number portability, and carrier visibility sit inside Microsoft's abstraction layer rather than with your team. For organizations with complex telephony requirements, that abstraction becomes a constraint, not a feature.
Smaller deployments with no existing number inventory and minimal routing requirements. If you need full carrier control, Direct Routing is the right answer.
Five nines. What carrier-grade means in practice. Every Teams Phone call on the T+ network runs on infrastructure built to this standard.
Call quality, SIP diagnostics, and carrier route health visible across every Teams Phone call. When quality degrades, operations know before the helpdesk does.
Four carrier-grade data centers across North America: Vancouver, Montreal, Dallas, Ashburn. Teams Phone calls don't stop when a data center has an issue. Redundancy is structural, not a failover plan.
Enterprise SaaS NPS averages 31. Teams Plus delivers 90+. The difference is an engineering team that engages at the infrastructure level, not a support ticket queue.
Teams Plus has been deploying Microsoft voice infrastructure since Direct Routing launched. 400+ deployments across enterprise, mid-market, and multi-site organizations.
Organizations with existing carrier contracts and number portfolios can run them on the T+ network without renegotiating carrier relationships. Your numbers, our infrastructure.
Teams Plus layers additional capabilities on top of your Teams Phone deployment: texting, analytics, queue management, and call recording, all running on the same infrastructure.
Send and receive SMS and MMS from your existing Teams Phone number without leaving the Teams interface. The same number your customers already call, now also texts.
User-defined dashboards, trend monitors, and automated reports covering call quality, user adoption, productivity, and cost visibility across every user and location in your Teams environment.
Real-time monitoring of Call Queues, Auto Attendants, and agent performance. Know what's happening on the contact floor before your customers feel it.
A fully managed cloud recording platform on the T+ network. No Azure infrastructure to maintain, no client secrets to rotate, no services to monitor for continuity.
Before any configuration begins, a Teams Plus engineer reviews your existing telephony architecture, call routing requirements, number inventory, and Microsoft tenant configuration. For most enterprise environments, Direct Routing is the right path. We'll walk through why, and surface any edge cases where a different approach might apply.
Certified SBC configuration, SIP trunk establishment, call policy and routing configuration. T+ engineering handles the carrier-side configuration entirely: SIP architecture, route planning, and number porting coordination from your existing carrier.
Number porting from existing carriers with call quality monitoring through every leg of the cutover. Full call testing across inbound, outbound, transfer, and emergency calling scenarios before go-live.
Call quality, SIP health, and carrier route performance are monitored from day one of production traffic. Your team has visibility into the same real-time metrics the T+ network operations team monitors, so issues surface before they affect users.
Talk to a Teams Plus engineer about your Teams Phone deployment. No demo. No deck. Just a conversation about your architecture.