Same conversation. Different scale.
If you operate outbound at high velocity and your carrier layer is the constraint, the engagement starts with a technical review. No demo. No deck.
How a Tier-1 collections operator scaled outbound capacity 4x, doubled productivity, and migrated to a private carrier-grade network without rebuilding its dialer stack.
A Tier-1 collections operator serving blue-chip institutions across telecom, education, financial services, government, healthcare, insurance, and utilities was running approximately 200 agents on collections, historically generating 750,000 outbound debt calls per month.
The organization wanted to move to a cloud-based operating model to lower total cost of ownership and increase revenue by reaching more debtors. The constraints were significant. National data sovereignty requirements demanded in-country data handling. The regulatory environment was complex, with hefty fines for non-compliance. Intense collections-dialer load profiles created carrier behaviors that most platforms could not absorb without degrading.
When the previously selected vendor could not meet the operator's specific domestic support and capacity requirements, Teams Plus stepped in. The delivery window was six months, against an industry-typical 8 to 9 months for a deployment of this size and technical complexity.
The Teams Plus engineering team performed a deep technical discovery covering all potential failure points and consequences around capacity and traffic. Carrier behavior on short-duration calls, allowed disposition percentages, call stage and disconnection patterns specific to high-velocity collections traffic where many calls are pushed concurrently — all were analyzed and accounted for.
A dedicated implementation team was assigned, including a lead engineer with original-author-level knowledge of the Teams Plus network and an in-country project manager. The team held daily update calls with the customer across the phased delivery, covering infrastructure provisioning, dialer integration with the customer's CRM, mirroring and capture configurations, and carrier-layer chokepoint work down to the route level.
Teams Plus dynamically expanded in-country capacity by approximately 30 to 40 percent, raising peak capability to 200 outbound calls per second. A private network design was architected into the customer's environment, deliberately engineered to avoid creating outages or capacity contention elsewhere on the Teams Plus network.
By the cutover date, 100 percent of campaigns went live as planned and the project closed within budget. Close customer contact and clear Teams Plus ownership meant remaining issues were resolved rapidly, with software adjustments typically starting within two hours.
After switching to the Teams Plus solution, our productivity increased by 100 percent, client retention strengthened, and we saw immediate improvements in attempts and RPCs. The attention to detail is unmatched. The delivery time was accurate and impressively short. Our customer engagement doubled thanks to the high-velocity team and the analytical reporting they provide.
Reference customers across BPO, AI voice, Teams Phone, and Collections are available to qualified procurement teams under NDA. Reach engineering to start the conversation.
If you operate outbound at high velocity and your carrier layer is the constraint, the engagement starts with a technical review. No demo. No deck.